Privacy Policy
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Privacy Policy
Welcome to Roadway LLC! This Privacy Policy (“Policy”) explains how Roadway LLC (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you interact with us, including through our website, phone calls, text messages, or any other communication channels.
By using our website at https://roadwaymn.org or engaging with our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services or website. For questions, you can email info@roadwaymn.org or call 612-437-4150.
SUMMARY OF KEY POINTS
- Data Collection: We collect information from website visitors, calls, texts, forms, and other communications to provide and improve our services.
- Calls & Text Messages: If you contact us via phone or text, we may collect and store information, including call recordings and SMS details, for customer service and compliance.
- Information Sharing: We only share information for legal obligations, partnerships for service delivery, or necessary business purposes.
- Your Rights: You can request access, correction, or deletion of your information.
- Security Measures: We implement robust security measures to safeguard your data.
INFORMATION WE COLLECT
Information You Provide Directly:
- Personal details such as your name, email, mailing address, phone number, and other contact information.
- Service-related details, preferences, or requests shared via forms, calls, texts, or email.
- Verification documents such as proof of eligibility, signed agreements, or other documentation related to our services.
Automatically Collected Information:
- Website usage data such as IP addresses, browser type, device information, and website behavior, collected via cookies and similar technologies.
- Call and text message details, including phone numbers, timestamps, SMS content, and call recordings.
Third-Party Information:
- Information shared with us by third-party service providers, case managers, or referral agencies, with your consent.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To Provide Services: Deliver, improve, and manage the services you request.
- Communication: Respond to inquiries, send updates, and provide service notifications via email, phone, or SMS.
- Call and SMS Handling: Ensure quality assurance, resolve disputes, or address complaints.
- Compliance: Meet legal and regulatory obligations, including audits and reporting.
- Website Improvement: Analyze website behavior to enhance the user experience.
- Safety & Security: Detect and prevent fraud, unauthorized access, or illegal activity.
HOW WE USE YOUR INFORMATION
We may share your information in the following situations:
Legal Compliance:
- To comply with federal, state, or local laws, subpoenas, or court orders.
Service Delivery Partners:
- With third-party vendors or partners who assist with service delivery (e.g., IT support, billing, call management systems) under strict confidentiality agreements.
Business Transfers:
- If Roadway LLC undergoes a merger, acquisition, or restructuring, your information may be transferred to the new entity.
Communication Providers:
- To manage and process communications (e.g., email, SMS, and phone calls) through secure third-party platforms.
We do not sell or share your personal information for marketing purposes.
INFORMATION COLLECTED THROUGH CALLS AND TEXTS
If you contact us via phone or text:
- Call Recordings: Calls may be recorded for training, monitoring, or dispute resolution purposes.
- Text Messages: We collect the content of your messages, timestamps, and associated phone numbers.
- Consent for Communication: By calling or texting us, you consent to us contacting you via phone, text, or automated systems for service-related purposes.
If you wish to opt out of receiving calls or texts, please contact us at info@roadwaymn.org or call 612-437-4150.
DATA RETENTION
We retain information as follows:
| Type of Data | Retention Period |
|---|---|
| Client Data | Retained for seven years after your last interaction. |
| Call & Text Records | Stored for up to two years for quality assurance. |
| Website Usage Data | Retained for as long as necessary to analyze trends. |
YOUR PRIVACY RIGHTS
You may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request updates or corrections to your information.
- Deletion: Request deletion of your personal data, subject to legal and operational requirements.
- Opt-Out: Opt-out of receiving service notifications or communications.
To exercise your rights, email info@roadwaymn.org or call 612-437-4150.
COOKIES AND WEBSITE TRACKING
We use cookies to:
- Enhance website functionality.
- Analyze visitor behavior to improve user experience.
You can manage or disable cookies in your browser settings, but doing so may limit certain features.
HOW WE PROTECT YOUR INFORMATION
We take the following measures to protect your data:
- Encryption: Personal data is encrypted during storage and transmission.
- Access Controls: Only authorized personnel can access sensitive information.
- Audits: Systems are routinely tested to detect vulnerabilities.
- Training: Staff undergo annual training on data protection and privacy laws.
While we strive to protect your data, no system is entirely foolproof.
INCIDENT RESPONSE POLICY
In the event of a data breach or security incident:
- We will notify affected individuals promptly.
- Investigate the breach and take corrective measures.
• Report the incident to authorities, as required by law.
ACCESSIBILITY STATEMENT
We are committed to ensuring accessibility for all users, including those with disabilities. If you need this Privacy Policy in an alternative format, please contact info@roadwaymn.org or call 612-437-4150.
CHART: DATA COLLECTION AND USE
| Type of Data | Examples | How It Is Used |
|---|---|---|
| Personal Information | Name, email, phone, address | Communication, service delivery |
| Call & SMS Data | Numbers, timestamps, recordings | Quality assurance, dispute resolution |
| Technical Data IP address | Browser type | Website analytics, user experience |
| Documentation Signed forms | Eligibility proof | Regulatory compliance |
CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Updates will be posted on our website at https://roadwaymn.org/privacy-policy/. For significant changes, we may notify you directly via email or other means.
REPORTING A BREACH OR COMPLAINT
If you believe your health information has been accessed or disclosed inappropriately, you can file a complaint with us or directly with the U.S. Department of Health and Human Services (HHS).
To file a complaint with Roadway LLC:
Roadway LLC
|Attn: Privacy Officer
- 1650 West End Blvd #172 , St Louis Park, MN 55416
- Email: info@roadwaymn.org
- Phone: 612-437-4150
To file a complaint with HHS:
Visit https://www.hhs.gov/hipaa/filing-a-complaint/index.html.
At Roadway LLC, safeguarding your health information is at the core of our mission. We remain committed to maintaining the highest standards of privacy and security to earn and retain your trust.